We specialize in designing customized mystery shopping operations, combining observation, qualitative analysis and strategic KPI measurement.
Our service of mystery shopper allows you to evaluate the quality of service from the customer’s real point of view, analyzing each interaction at the point of sale or in customer service channels. Through a network of professional evaluators and ad-hoc technology, we offer a rigorous and real-time vision of your brand’s performance.
We are specialists in the design of customized mystery shopping operations, combining observation, qualitative analysis and strategic KPI measurement. This methodology allows us to:
Assess compliance with protocols and standards of care.
To measure the competence of personnel in real service situations.
Analyze commercial behavior in store or remote channel.
Evaluate the product or service portfolio from the customer's experience.
Identify immediate and structural improvement opportunities.
Thanks to our technological solutions, our clients have access to customized reports and analysis in real time, from any device. In addition, we apply quality control protocols that guarantee the reliability of each data collected.
The mystery shopper is key to understanding what the consumer really experiences and transforming this information into concrete actions for improvement.
